Shipping & Returns

Customer Service

Support

    Shipping Information

    Shipping Method Delivery Time


    Cost
    Standard – FedEx 5-7 Business Days $9.99

    Standard – FedEx

    (for orders greater than $50.00)    		 5-7 Business Days Free of Charge

    *Business days exclude weekends

     

    Order Processing

    We ship orders Monday through Friday, excluding holidays. To ensure a smooth delivery, please double-check that your shipping details are accurate.

    Delivery Times

    You can find estimated delivery times in your shopping cart. Please note that external factors like weather, peak shopping seasons, and holidays may cause delays.

    Shipping Limitations

    Currently, we do not ship to Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, or the US Virgin Islands. Use our Store Locator to find an authorized retailer near you.

    Delivery Restrictions

    We are unable to ship to PO Boxes, Packing Stations or Pick-Up points. If you're not available at the time of delivery, the carrier may leave your parcel at the nearest collection point. Unfortunately, we have no control over this process.

    Signature Required

     A signature is required for any order totaling $300 or more.

    Expedited Shipping

    Expedited shipping is not available at this time. Please allow 5–7 business days for standard shipping. Delays may occur during peak periods or due to weather conditions.

    Take Control with FedEx Delivery Manager

    At Stokke®, we want your delivery experience to be as smooth as possible. That’s why we recommend signing up for a FedEx Delivery Manager account today!

    Why Register?

    With FedEx Delivery Manager, you can:

    • Schedule Deliveries: Pick a delivery time that suits your schedule.
    • Receive Alerts: Stay informed with real-time updates on your package.
    • Redirect Shipments: Send your package to a nearby FedEx location or another address.
    • Request Hold: Going out of town? Hold your package at a FedEx location until you're back.
    How to Get Started:

    1. Visit FedEx Delivery Manager.
    2. Create an account or log in if you already have one.
    3. Start managing your Stokke® deliveries with ease!

    Order Modifications and Cancellations

    Cancellation: Need to cancel your order? You can do so within 1 hour of placing it via the order confirmation page, your confirmation email, or your Stokke® account.

    Modifications: Once an order is placed, it cannot be modified. If you need to make changes, cancel the order within the 1-hour window and place a new one.

    Order Tracking

    You’ll receive email updates as soon as your shipment is on the move. Want more control? Track your package using the Stokke® Chat Bot or manage your deliveries with FedEx Delivery Manager. Sign Up Now or sign in to get started!

    Potential Delays

    External factors like weather, peak shopping seasons, and shipping holidays may cause delays. We appreciate your understanding.

    Damaged or Missing Items

    Upon Delivery: Check your package as soon as it arrives. If something is missing or damaged, contact Stokke® Customer Service within 48 hours. If your package was purchased from another retailer and arrives damaged, follow that retailer’s specific process for handling damaged items.

    Lost or Stolen Packages

    Stokke® cannot be held responsible for lost or stolen packages once they’ve been delivered. To protect your purchase, ensure someone is available to receive the package, or arrange pickup at a FedEx location.

    Price Adjustments

    We’re happy to offer a one-time price adjustment on full-priced items purchased on Stokke.com U.S. within 7 days of purchase. Please note, price adjustments are not available for items already on sale.

    Exchanges

    We don’t currently offer direct exchanges, but you can return the item within the 14-day return window and place a new order. A $9.99 return processing fee applies.

    Returns

    How to Return: 

    1. Access our Returns Portal and create your return label.
    2. Print the label, attach it to your package, and drop it off at a FedEx or participating partner locations. Please remove any old addresses or barcodes and only include items from the same order.
    3. Once we receive your package, we’ll process your return and issue a refund within 14 days.

    Return Processing Fee:
    A $9.99 fee applies to all returns or exchanges to cover processing and handling costs.

    Return Tracking:
    You’ll receive email updates once your return is in transit.

    Returns Policy:

    • Returns are accepted within 14 days of delivery.
    • Items must be new, unused, and in their original packaging with all parts, accessories, and manuals included.
    • Personalized products, mattresses, Flexibath, and final sale items are not eligible for return.
    • Purchases from third-party retailers and registries must be returned through the original seller.
    • Bundled items and gifts must be returned for a full refund.
    • Final sale and personalized engraved items cannot be returned or exchanged.

    Returns that do not meet this policy criteria will not be accepted, and you may forfeit your refund.