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What is not covered under the Stokke® Extended Warranty?
The Stokke® Extended Warranty does not cover issues caused by normal use of the product – “wear and tear”, overloading of the product, minor variations in materials such as colour differences as well as extreme influence by external factors such as sunlight, temperature, humidity and environmental pollution. Damage caused by accidents, transport, collisions or mishaps as well as theft are not covered by the Stokke® Extended Warranty. Should the product have been fitted with accessories that are not supplied by Stokke® as part of the product range and collection, any consequential damage caused thereof is not covered by the Stokke® Extended Warranty. Read More
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How do I know if the issue I am experiencing is covered under the Stokke® Warranty?
Should you experience any difficulty or issue with your Stokke® product we kindly ask you to contact the original retailer where you purchased your Stokke® product. Should this not be possible, we kindly ask you to contact Stokke® Customer Service here so that our team can advise you accordingly. We also advise you to have the full description of your query, a copy of the original proof of purchase, model, colour as well as the serial number ready in order for our Stokke® team or your Stokke® retailer to advise you in a timely and efficient manner. Read More
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What if I cannot contact my original retailer where I purchased my Stokke® product?
Should you be in the situation where you are unable to contact your original retailer from where you purchased your Stokke® product, we kindly ask you to contact Stokke® Customer Service here. Read More
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Stokke® Xplory®
handler for questions Read More
- My pram/stroller is not listed on your website. Will it still fit into the Stokke® PramPack™?
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Are Stokke® car seat adapters compatible with all Xplory® chassis?
The Stokke® car seat adaptors are compatible with Xplory® strollers with serial numbers 24771 and up. Earlier models cannot be upgraded to fit the car seat adapters. Our own Stokke® iZi Sleep™ by BeSafe® car seat, which was launched in 2010 and which is especially adapted to be mounted directly on the chassis of the Stokke® Xplory® stroller without the need for adapters, can be used on any Stokke® Xplory® chassis, regardless of the model or year of production. For more information on the Stokke® iZi Sleep™ car seat, please follow the link below: http://www.stokke.com/global/car-seats/stokke-izi-sleep/3810.html Read More
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Why does the Stokke® Xplory® Sibling Board not fit my Stokke® Xplory® stroller?
The Stokke® Xplory® stroller was not originally designed to be used with a sibling board, simply because it did not exist at the time. In response to customer feedback over the first years our product development team worked hard to come up with an add-on solution that would not compromise the safety or stability of the stroller. They found that this could only be achieved by modifying the chassis in a way which cannot be carried out retroactively, on earlier Stokke® Xplory® strollers. The Stokke® Xplory® Sibling Board was only introduced in October 2009 and it is therefore only compatible with Stokke® Xplory® strollers produced from that date on. To be more precise, it will fit on Stokke® Xplory® strollers with serial number 113464 and above. It goes without saying that it fits on all strollers of the new V3 model, launched in 2010. Read More
- What are the weight and dimensions of the Stokke® PramPack™ Travel Bag?
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How do I know whether the Stokke® Xplory® Sibling Board fits my Stokke® Xplory® Stroller?
Our Design Team identified a need for the Sibling Board, therefore it was only designed from the Xplory® V3 and now the V4. To be more precise, it will fit on Stokke® Xplory® strollers with serial number 113464 and above. Read More
- How do I know whether the Stokke® Xplory® car seat adapters fit my Stokke® Xplory® Stroller?
- How can the Stokke® Xplory® Sheepskin Lining and Winter Kit sheepskin accessories best be maintained?
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Does the Stokke® Stroller parasol protect the baby against UV rays?
The parasol sold with the Stokke® Stroller has been tested by an independent testing institute for the level of UV protection it affords and it was found to have an Ultraviolet Protection Factor (UPF) of 50, which is classified as "Excellent Protection". However, it is still recommended to avoid exposing young children to direct sunlight for extended periods. Read More
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For which age is this seat suitable?
This seat can be used from when the baby is born until approximately one year of age. However, please note that this is just an average value and does not limit or guarantee the usage time. You must stop using this seat when the height or weight limit is reached or the uppermost point of the baby’s head reaches the highest point of the seat. Ideally, you should look for toddler seats already some time before your baby has reached this point. Additionally, check how the shoulder belts are sitting on your baby’s shoulders. If the shoulder belts are not coming straight onto the shoulders anymore but are coming from below the shoulders when having the headrest/belts in the highest setting, then it’s time to change as well. Read More
- Terms of use
- Stokke® Trailz™ Update
- How do I have to assemble my Stokke® Harness for Tripp Trapp®?