Shipping 

We only ship to the country in which you reside. We work to get your order to you as soon as possible. Most orders ship within two business days of the order being placed and take 3-7 business days to arrive by standard shipping. Please note that weather, peak shopping seasons and shipping holidays can all delay the shipment of your order.

Orders to Canada are shipped from the US. We currently offer these shipping alternatives:

• Fedex International Economy (delivers within 4-6 business days)
• Fedex International Priority (delivers within 2-3 business days)

The cost of shipping includes shipping, duties and taxes and will vary depending on product and shipping address.
 

When the order is shipping you will recieve an email with tracking information.

Stokke and its carriers will not be shipping or delivering on:

• New Year's Eve
• New Year's Day
• Presidents' Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving
• Christmas Day

Return & Exchanges

What items can be returned?
Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

• In "like new" condition
• In the original packaging
• Including all parts, accessories, manuals etc
• Include original packing slip
• Within 14 days after date of purchase

How to return a product
For us to process the return you are required to obtain a RMA (return merchandise authorization) from us. These are the steps needed when returning a product:

• Request a RMA (return merchandise authorization) from info-usa@stokke.com
• Please pack the item carefully so that it will not be damaged during the shipping process. 
• Be sure to use a package-shipping service such as UPS, FedEx or the United States Postal Service, and request a tracking number
• Items are received and we validate the damage/defect.
• Refunds will be issued in the original form of payment used to purchase the item.

No credit will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. Return shipping charges are your responsibility. The original or express shipping charges are non refundable. If you received a damaged item, have missing parts, or incorrect items, please contact us at info-usa@stokke.com or toll free at 1.877.978.6553. Incorrect or merchandise damaged from shipping, may be refunded or exchanged within 14 days of delivery. All sale or discounted merchandise is final sale and not returnable.