Customer Service
Support
- FAQs
- Contact Customer Service
- Shipping & Returns
- Retailer
- Legal
- Important Safety Annoucement
- Stokke® YOYO³ Safety Recall Programme
- Stokke® Steps™ Bouncer and Stokke® Steps™ Newborn Set
- Stokke® Tripp Trapp® Newborn Set Update
- Stokke® Trailz™ Update
- Product Reclamations
- Important Ergonomic and Usage Information
-
Stokke® YOYO³ Safety Recall Programme
Stokke AS announces the recall of Stokke® YOYO³ prams with a serial number that begins with the sequence “142AA” followed by numbers that fall below “0062239”.
Please use this online tool to check the serial number on your YOYO³ pram https://recall.stokke.com/yoyo3
-
Stokke® Steps™ Bouncer and Stokke® Steps™ Newborn Set
IMPORTANT SAFETY ANNOUNCEMENT
Stokke AS announces the recall of Stokke® Steps™ Bouncer and Stokke® Steps™ Newborn Set produced between February 2014 and 21 December 2018. Click here to find out more.
-
Stokke® Tripp Trapp® Newborn Set Update
Stokke® Tripp Trapp™ Newborn Set Update
IMPORTANT SAFETY ANNOUNCEMENT
Stokke AS announces product upgrade of of Stokke® Tripp Trapp™ Newborn Set produced between August 2018 and March 2019. Click here to find out more.
-
Stokke® Trailz™ Update
September 2019
In December 2014 Stokke recalled the Stokke® Trailz™ chassis. At that time, a limited number of customers reported that the handle joint of Stokke® Trailz™ may break during use which could have potentially presented a fall hazard. No injuries regarding this issue have ever been reported.
The chassis were replaced during Winter 2014/2015. Since then, there have been no additional reports. In the event that you still have a Stokke® Trailz™ chassis from before December 2014 that has not been upgraded by Stokke, please contact your local retailer.
Please remember to register your Stokke® Trailz™ in our our extended warranty database at Stokke.com.
In addition to other benefits, this allows us to send important safety updates if necessary.