Shipping Policy

Stokke’s shipping policy applies only to orders placed on stokke.com. If you have placed an order with any of our authorized Stokke® retailers, please contact the retailer for more information.

Shipping destinations:

To ship to multiple addresses, please create an order for each shipping address. 

Shipping exclusions:

Stokke does not deliver to the following destinations:
Aland Islands
Andorra
Canary Islands
Channel Islands
Ceuta
Dutch Antilles
Faroe Islands
French DOM, TOM, CTOM, New Caledonia and Cityssimo
Gibraltar
Greenland
Lichtenstein
Melilla
Mount Athos
San Marino
Svalbard
Vatican City
Heligoland

Order changes or cancellations:

We work to get your order to you as soon as possible and orders normally ship from our warehouse on the next business day. Any changes to an order must be made on the same day the order was placed. No changes can be made after an order has been shipped from our warehouse.

Shipping methods:

Stokke cooperates with a number of carriers such as UPS, DHL, DPD, Postnord and more. Stokke reserves the right to choose a carrier that is best suited for your order. It can depend on your region and the size of the order.

Orders are shipped on normal business days between Monday – Friday, with the exception of holidays.Please note that weather, peak shopping seasons and shipping holidays can delay the shipment of your order.

Shipping fees:

STOKKE orders which have a value of more than €100,00 will be shipped free-of-charge under normal standard shipping lead-times.

Returns

If you are not satisfied with your Stokke purchase, you may return the products you are not satisfied with for any reason within 30 days.

If you have received a damaged item, have missing parts, or incorrect items, please contact Stokke Customer Service here. Stokke should be informed of incorrect merchandise or merchandise damaged from shipping immediately and no later than 14 days after delivery in order to process a refund.

What items can be returned?

Stokke.com can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted. All returned items must be:

• In "like new" condition
• In the original packaging
• Including all parts, accessories, manuals etc
• Promotional and Bonus Items: All products (both defective and non-defective) must be returned in their original purchase condition, with the original packaging material, manuals and any other items or accessories provided by the manufacturer. If the purchase included a gift, or a promotional or bonus item, to qualify for a refund, any such items must also be returned.

How to return a product

In order for Stokke to process the return you are required to obtain a RMA (return merchandise authorization) from us. Follow these steps to return a product:

• Contact Stokke Customer Service to arrange a return here. Stokke will create return labels containing the RMA and send to you. Including the RMA on the return labels will expedite the refund process.
• Return the item in its original packaging. Ensure that the packaging is sufficient to prevent the item from being damaged during the shipping process.
• When the return is received and validated by Stokke, the refund will be issued in the original form of payment used to purchase the item.

What is not refunded? 

• No refund will be issued for items missing components, parts, original box, packaging material, contents, accessories and/or manuals. 
• Return shipping & handling charges of €5 (UPS)/ €10 (DHL Europlus) will be deducted from your refund.

Return shipping charges 

Stokke will deduct a flat fee of €5 (UPS)/ €10 (DHL Europlus) for full or partial returns when refunding you for your order.