客戶服務
支援
- FAQ
- Tripp Trapp®成長椅
- Tripp Trapp® Accessories
- Stokke® Steps™
- Stokke® Clikk™
- Stokke® Nomi®
- Ezpz™ by Stokke™
- Stokke® Munch
- Stokke® Xplory® 婴童车
- Stokke® Xplory® X
- Stokke® Xplory® Accessories
- Stokke® YOYO®
- Stokke® YOYO® Accessories
- Stokke® Beat™
- Stokke® Crusi™
- Stokke® Scoot嬰童車
- Stokke® Trailz
- Stokke® Izi Go Modular™ by BeSafe®
- Stokke® IZiGo™ by BeSafe®汽车儿童座椅
- Stokke® MyCarrier™嬰兒揹帶
- Stokke® Snoozi™
- Stokke® Sleepi™嬰兒床
- Stokke® Sleepi™ Mattress & Textiles
- Stokke® Sleepi™ Dresser, Changer, Changing table
- Stokke® Flexi Bath™摺疊式浴盆
- Buying and prices
- Stokke® Bounce 'n' Sleep™搖搖睡床套件
- Stokke® MuTable™ V2
- Stokke® MuTable™ V1
- JetKids by Stokke® CloudSleeper™
- JetKids by Stokke® Bedbox™
- JetKids by Stokke® Crew Backpack
- Stokke® Limas™
- Stokke® Care™萬用桌
- Stokke® HandySitt®便攜式兒童疊椅
- Stokke® Home™ Cradle
- Stokke® Home™ Bed
- Stokke® Home™ Mattress & Textiles
- Stokke® Home Dresser & Stokke® Home Changer
- Stokke® Warranty
- Stokke® iZi Go Modular™ X1 by BeSafe®
- 聯絡顧客服務
- 送貨及退貨
- 零售商
- 法律資訊
- 重要安全公告
- 產品客訴申請
-
我的Stokke®兒童餐盤表面在使用了一段時間之後出現刮痕,這是否正常?
Stokke® Table Top餐盤並非防劃的。它的表面會被硬或鋒利的物體劃傷, 劃痕也可能在使用壹段時間後出現在表面上。這是產品正常使用產生的磨損。
-
Stokke® Tripp Trapp® Baby Set™嬰兒套件的重量和尺寸是多少?
完整包裝Stokke® Tripp Trapp® baby Set™ 嬰兒套件(6-36個月)的尺寸是43 x 19 x 22厘米. 重量0.75千克
產品使用時尺寸如下:
安全欄杆: 寬度,從一端到另一端: 40厘米/深度,
從前到後, 20厘米/高度,
從欄杆頂端到座位,20厘米.
靠背: 寬35厘米/高22.5厘米.
-
Stokke® Tripp Trapp® Newborn Set™初生嬰兒套件的重量和尺寸大小分別是多少?
完整包裝時Stokke® Tripp Trapp® Newborn Set™ (0-6個月)的尺寸是51 x 20 x 36 厘米. 重量2.5千克
產品使用時如下:
外殼:長50.5 厘米/寬35 厘米/高19.5 厘米.
內座:長"頭頂到腳尖" 41 厘米/最大深度(中心位置) 16 厘米
-
歐洲/英國版Tripp Trapp® Newborn Set™初生嬰兒套件和美國的Tripp Trapp®成長椅是否相配?
歐洲/英國版Stokke® Tripp Trapp® Newborn Set™初生嬰兒套件和美國的Tripp Trapp®成長椅是相配的。但是,由於美國與歐洲的檢測標準和試驗方法不同,Stokke® Tripp Trapp® Newborn Set™初生嬰兒套件在美國還沒有銷售證書。
-
我的Stokke®Table Top兒童餐盤不能很好地固定在桌上,為什麼?
Stokke® Table Top兒童餐盤只能在水平光滑並且乾淨的表面上使用,否則吸盤就不能固定。如果您覺得吸盤不能充分地吸附在桌面上,請在不同的表面上試用產品。
-
為什麼我的Stokke®Table Top兒童餐盤的只有2個吸盤而不是4個?
Stokke® Table Top 兒童餐盤的吸盤是成對打包的,它們卡在壹起裝在包裝盒裏。請檢查是否有兩個包裝盒,每個包裝盒分別裝著兩個吸盤。如果不是這種情況,請聯繫我們的客服,請通過以下網址選擇您所在的國家並且提供您的詳細位址等資訊:
http://www.stokke.com/global/contact-us
-
Stokke®Table Top兒童餐盤使用的材料在和食物放在一起的時候是否安全?
Stokke® Table Top 兒童餐盤是用PETG (乙二醇改性的聚對苯二甲酸乙酯)製造的,不含有鄰苯二甲酸鹽,雙酚等有害物質,和食物一起使用是絕對安全的。
-
Stokke®Table Top兒童餐盤是否可以在洗碗機中清洗?
在Stokke®的理念裡,孩子的安全和產品的安全是最優先考慮的,因此我們選擇PETG (聚對苯二甲酸乙二醇酯乙二醇)作為Stokke® Table Top兒童餐盤的材料,這是一種完全可迴圈熱塑性塑膠,不含有鄰苯二甲酸鹽、雙酚等有害物質,用它進食是非常安全的。但選取了這種安全的材料會使餐盤不能防刮。它的表面會被硬的或者尖的物體破壞,並在一段時間之後顯示出來,這是產品的正常磨損。另外,PETG對熱水的抵抗也比別的熱塑性材料差,因此它不能在洗碗機裡清洗。 -
我如何知道Stokke®餐盤與我的Stokke® Tripp Trapp® Baby Set™嬰兒套件是否相容?
Stokke®餐盤與Stokke®嬰兒套件的”V2”或”V3”版本是兼容的。如果您的嬰兒套件護欄發麵的卡槽內有”V2”或”V3的標識(靠近兩側),那麼Stokke®餐盤與其匹配的。如果沒有標識,那麼這個嬰兒套件是V1版,很遺憾,它是與Stokke®餐盤不匹配的。
-
在我使用Stokke®安全帶時,我需要注意些什麼嗎?
安全扣有效的設計能更加有效的保證您寶寶坐在Tripp Trapp®上的安全性。我們建議您在第一次用使用產品前面,花費10分時間熟悉產品,正確地調整安全帶大小。請記住,因為您的孩子不斷地長大,請必須定期調整安全帶大小。最重要的是,切勿让孩子处于无人看守的情况下。
-
Where is the Stokke® Harness² produced?
Stokke® Harness² is manufactured in China.
-
Which material is the Stokke® Harness² made of?
The Stokke® Harness² is crafted using Polypropylene.
-
Until what age can I use the Stokke® Harness² for my baby?
You can use the Stokke® Harness² for your baby until they reach 15kg, which is approximately 3 years old.
-
How do I clean the Stokke® Harness²?
To maintain the Stokke® Harness², wipe it with a cloth after each use to promptly remove any food or spills and prevent potential staining.
Additionally, the product is washing machine safe up to 40°C/104°F. -
What is the difference between the new Stokke® Harness² and the previous version?
There are a few differences between the original Stokke® Harness and the new Stokke® Harness².
The Stokke® Harness² feels softer and provides a more comfortable experience.
While the original harness was easy to buckle and unbuckle, Stokke® Harness² is designed to be quicker and more intuitive. It has a quick-release button which allows you to release the harness in a matter of seconds.
Additionally, it's more straight forward to attach to the Tripp Trapp® Baby Set² for added convenience.
-
Is the latest Stokke® Harness² compatible with my previous Baby Set?
No. The new Stokke® Harness² released in April 2024 is only compatible with the Tripp Trapp® Baby Set², also released in April 2024.
However, the original Tripp Trapp® Baby Set can still be used with the previous Stokke® Harness, and the latter will remain available as a spare part for some time.
-
How can I determine if my Stokke® Harness fits a Tripp Trapp® Baby Set?
The harness featuring the round beige buckle (with the Stokke logo) is only compatible with Tripp Trapp® Baby Set2 units, which were produced after April 2024.
The harness with the white buckle (without the Stokke logo) is suitable to use with all Tripp Trapp® Baby Sets.
-
How do I properly attach the Stokke® Harness² to the Tripp Trapp® Baby Set²?
Begin by attaching the back straps of the Stokke® Harness² to the back part of the Tripp Trapp® Baby Set² by threading the ends through the sparings on the back of the Baby Set. You can then clip the Baby Set onto the backrest of the Tripp Trapp® Chair.
Next, take the ends of the crotch strap of the harness and thread it through the sparing on the front rail of the Baby Set. You can then securely click the front rail into the Tripp Trapp® chair onto the seat plate.
For a more detailed explanation, along with visual diagrams, refer to the user guide available on the Stokke® Harness² page on Stokke.com.
-
What precautions should I take when using the Stokke® Harness²?
Before using the Stokke Harness² for the first time, we encourage you to review the user guide to familiarize yourself with the product and make proper adjustments. Keep in mind that as your child is growing, regular readjustments of the Stokke® Harness² are necessary.
Most importantly, never leave your child unattended.
-
Is it safe to use the Stokke® Harness² without the Tripp Trapp® Baby Set²?
No, it is not safe to use the harness without the Baby Set. The Stokke® Harness² needs to be attached to the Tripp Trapp® Baby Set² for the safest use.
-
Can I use the Stokke® Harness² with older children? Is there a height limit?
The harness should always be used in conjunction with the Tripp Trapp® Baby Set², which has a weight limit of 15 kg (roughly 3 years at most). This serves as the limit for the harness as well. This means that you cannot use the Stokke® Harness² with older children.
-
Can I use the Stokke® Harness² with the Tripp Trapp® Baby Cushion?
The Tripp Trapp® Baby Cushion is not compatible with the Stokke® Harness². Please refrain from using them together.
-
Where is the Tripp Trapp® Baby Set² produced?
The Tripp Trapp® Baby Set² is manufactured in the Netherlands.
-
What is the correct position for Tripp Trapp® seat and footplate when using the Tripp Trapp® Baby Set²?
The seat plate should be placed in groove 1, and the recommended position for the footplate is groove 5. However, you should adjust the footplate according to the child's size.
-
How do I know if my Tripp Trapp® Baby Set² fits my Stokke® Tray?
All Stokke Trays for Tripp Trapp® fit the new Tripp Trapp® Baby Set².
-
How do I clean the Tripp Trapp® Baby Set²?
We recommend cleaning with warm water and mild soap immediately after use to remove food and spills and prevent potential staining. The plastic components of the Baby Set are dishwasher safe.
-
Why might the Tripp Trapp® Baby Set² feel tight for my baby before reaching the maximum advertised age of 3 years?
If you notice the leg space of the plastic Tripp Trapp® Baby Set² is too tight for your child, ensure the Tripp Trapp® chair is correctly adjusted (with the seat plate installed per the Tripp Trapp® user guide) and the Baby Set is fitted according to the instructions in the Baby Set user guide.
Both user guides can be found on stokke.com.
In general, the Tripp Trapp® Baby Set² adheres to stringent testing and meets international safety standards for high chairs (for use between 6 and 36 months). It is designed to accommodate the average child. Stokke complies with safety regulations which set a maximum size for allowed leg openings.
Of course, it may well happen in some cases that a child grows faster than the norm and outgrows the Baby Set before it reaches the maximum age advertised.
-
Is it safe to use a Tripp Trapp® Baby Set without a Stokke® Harness?
Of course! That is what we recommend.
Although not in line with the Tripp Trapp® seating philosophy, Stokke offers an optional harness. The Stokke® Harness should only be used with the Tripp Trapp® Baby Set. When the child can climb up and down the chair independently, the Baby Set and harness should be removed.