Stokke® YOYO®

Customer Service

  • Is YOYO® comfortable?

    Very comfortable, thanks to its Hytrel® elastomer suspensions on all 4-wheel, offering unparalleled flexibility and cushioning. YOYO® offers:

    - in the newborn pack version, a three-position pop-up canopy, a fully flat reinforced mattress, a soft headrest, a fluffy footrest and a closeable ventilation window.

    - in the bassinet version, a ventilated shell and canopy, with a comfortable, breathable 4.5 cm (1.8 in) double mattress.

    - in the 6+ version, a well-padded seat with a multi-position recline, a 5-points harness, an extendable canopy with a closeable window, a footrest, a comfortable head pillow and straps in breathable material..

  • Is YOYO® easily manoeuvrable?

    Ultra handy, with its patented 'Soft Drive' system, there's no need to lock the front wheels even on rough terrain. Steering with one hand, your YOYO® goes everywhere, allowing you to hold an umbrella or your child's hand with the other.

  • Is YOYO® practical?

    YOYO® is THE stroller that makes life easier for parents around the world. With its record dimensions, YOYO® can be stored anywhere. It knows how to disappear in a restaurant and to fit in a small elevator. Fold the handlebars, and YOYO® can go under the metro turnstiles, with its armrests designed to make it easy to hold when climbing stairs. When YOYO® is folded, it can be carried on the shoulder, travelling with you around the world!

  • Can YOYO® be taken onboard a plane?

    Yes*! The dimensions of the folded YOYO® stroller (52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are equal to or less than most airlines' cabin luggage allowance. It's a revolution for travelling parents. The tip is to carry YOYO® in its backpack, sold as an accessory, or in the protective bag already supplied.

    * Since 2012, the YOYO® strollers (folded dimensions 52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 inch) are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

  • Is it difficult to fold and unfold YOYO®?

    It's pure magic! With one hand, it folds and unfolds in an instant, even when your child is in your arm.

  • How do you fold YOYO® when equipped with car seat adapters?

    The upper part of the adapters remains clipped to the car seat. The lower part (with a white button) can stay on the armrests of the stroller when YOYO® is folded.

  • How do you carry YOYO® when folded?

    On the shoulder, thanks to its comfortable, padded shoulder strap in mesh, putting the wheels outwards and the hood against you. By hand, hold it by the chrome handle. And when you unfold YOYO®, the strap automatically slots into the basket.

  • Is YOYO® freestanding when folded?

    Yes, YOYO® can stand on its own when folded.

  • Can you fold the handlebar on YOYO® ?

    Yes, the handlebar folds easily, which allows YOYO® to go under the turnstiles of the metro and take up minimal space in a restaurant. In the bassinet and newborn pack versions, YOYO® can turn into a baby changing facility.

  • What is the maximum weight supported by YOYO®?

    YOYO+ is designed to accommodate a child weighing up to 18 kg (39.7 lbs).
    YOYO² is designed to accommodate a child weighing up to 22 kg (48.5 lbs).
    YOYO³ is designed to accommodate a child weighing up to 22 kg (48.5 lbs).

    However, maximum weight allowance varies for the following locations:
    - 15 kg (33.1 lbs): Israel and Taiwan.
    - For AMERICA (United States & Canada) only YOYO³ and YOYO®² US10111 are designed to accommodate a child weighing up to 22 kg (48.5 lbs).

  • What is YOYO® made of?

    Frame and wheel axles are in aluminum, stainless steel and high-performance technical plastics. Our packaging is made from recycled cardboard, without any glue and is printed with soy ink.

  • Are the YOYO® fabrics compatible with all YOYO® frames?

    Yes! The YOYO® 6+ fabrics are compatible with all YOYO® frames. Textiles in the newborn pack and the bassinet are only compatible with frames equipped with a reversible backrest.

  • Are the fabrics washable?

    Yes, all YOYO® fabrics, including the basket and 6+ seat cover, are very easy to remove and are machine washable at 30°C. 
    The fitted sheet, mattress, foot cover, and canopy of the bassinet are also machine washable at 30°C.

  • Are the fabrics treated with any chemicals?

    The chemical safety of YOYO® products complies with the Stokke RSL (Restricted Substances List), which sets the industry benchmark for the highest level of chemical substance control. This ensures that all components on YOYO® products meets or exceeds all relevant safety standards and regulations related to chemical content.

  • Can you change colors easily?

    Yes, as the 6+, bassinet and newborn pack are sold separately, you can change the color on a whim. These fabrics are interchangeable on all YOYO® frames, except those that cannot accommodate reversible backrests.

  • How do you lock the front wheels for off-road use?

    With YOYO®, there's no need to block the front wheels! The wheels are fitted with the patented 'Soft-Drive' system which eliminates the steering drag of rough terrain.

  • Is YOYO® equipped with a brake?

    Yes in "push-push" mode, with a pedal design which simplifies use.

  • Are the straps of the 5-point harness adjustable?

    Yes, in the 6+ version, the harness straps can be adjusted to four different positions, while two positions on the newborn pack. The bassinet does not feature a harness.

  • Does YOYO® bassinet fit on every version of YOYO®?

    YOYO® bassinet attaches to YOYO³, YOYO² and YOYO+ using the included adapters.

  • Can YOYO® be folded with the bassinet adapters attached?

    Yes, YOYO® can be folded and unfolded with the bassinet adapters attached.

  • Can YOYO® bassinet be folded?

    YOYO® bassinet can be disassembled into two parts for optimal storage (48 cm x 44 cm x 30 cm when disassembled), but it does not fold when it is on the frame. To fold YOYO®, simply remove the bassinet and carry it by hand, and fold the stroller frame, which can be carried on the shoulder.

  • Why doesn't the handlebar lock when YOYO® is folded?

    The YOYO® handlebar does not lock so that the YOYO® stroller remains easy to unfold without the need to simultaneously operate the white buttons. According to our user guide, it is recommended to carry the YOYO® with the folded handlebar facing the user.

  • Can the reversible backrest remain on the frame in the YOYO® bassinet configuration?

    The reclining backrest is not required in the bassinet configuration, however it may remain on the frame if necessary.

  • What are the dimensions of the folded and unfolded YOYO®?

    Like the size of an airplane cabin luggage: 52 x 44 x 18 cm (20.5 x 17.3 x 7.1 in). Needless to say it fits very easily in the trunk of a small car, but also under a train seat and, of course, in the overhead compartment on the plane*. Its unfolded dimensions are:

    • In the newborn pack and 6+ versions: 106 x 44 x 86 cm (41.7 x 17.3 x 33.9 in)
    • In the bassinet version: 106 x 44 x 96 cm (41.7 x 17.3 x 37.8 in)

    * Since 2012, the YOYO® strollers (folded dimensions 52 x 44 x 18 cm / 20.5 x 17.3 x 7.1 in) are accepted or recognized as cabin luggage by most airline companies. However, cabin luggage standards may vary according to the airline and we therefore recommend checking with your chosen airline before travelling for the latest applicable cabin luggage allowance.

  • How much does YOYO® weigh?

    6.2 kg (13.7 lbs) for YOYO® in 6+ version.

    6.6 kg (14.6 lbs) for YOYO® in newborn pack version.

    8.1 kg (17.9 lbs) for YOYO® in bassinet version.

    A record for an all-in-one city stroller that can be upgraded from birth onwards!

  • What is the capacity of the YOYO® basket?

    The basket on YOYO³ can carry up to 10kg when the one on YOYO² and YOYO+ can carry up to 5 kg (11 lbs) and its shape makes it very accessible from the front and the rear.

  • Does the backrest of the YOYO® 6+ stroller recline?

    Yes, the 6+ has a multi-position reclining backrest.

  • Are YOYO® fabrics water repellent?

    The textiles used in YOYO® strollers meets the Stokke textile performance test requirements. This includes global standards for colorfastness, washing simulation, abrasion resistance, and light exposure, water repellency and UV protection, ensuring high-quality textiles for all YOYO® strollers.

  • Has the YOYO® stroller been tested?

    YOYO® strollers undergo rigorous testing by several globally recognized third-party laboratories. For instance, YOYO® strollers surpass the European baby stroller standard for irregular surface testing with over 216,000 cycles (the standard requires 72,000 cycles). This test simulates pushing a loaded stroller over uneven surfaces for more than 400 km without any failures.

    YOYO® strollers are also tested to the European baby stroller standards handle durability test with over 13,300 cycles. This test simulates real-life scenarios such as going up and down a curb, ensuring high quality through the lifetime of the stroller.

  • What YOYO® accessories are compatible with YOYO³?

    All accessories are compatible with YOYO³ except YOYO handlebar and YOYO wheels pack.

  • Can you buy Stokke® YOYO® accessories for your BABYZEN YOYO?

    Yes, all Stokke® YOYO® accessories are compatible with BABYZEN YOYO and vice versa.

  • What is the difference between Stokke® YOYO® products and BABYZEN YOYO products?

    BABYZEN company was acquired by Stokke in 2021 and all products are being rebranded with Stokke®. All products are compatible with each other and manufactured to the same exacting standards.

  • Is YOYO® under warranty?

    YOYO³ frame comes with a 2 year warranty on which you can add a third year by registering your frame on stokke.com. If you buy your stroller from stokke.com, the third year of warranty will be automatically added. YOYO² and all other YOYO® products come with a 2 year warranty.