Stokke® Scoot™

Customer Service

  • Stokke® Scoot™ stroller is compatible with most Stokke® stroller accessories, such as the Sheepskin Lining, Changing Bag, Parasol, Cup Holder, and PramPack. The Stroller Foot Muff does not fit well on the Stokke® Scoot™. Instead we offer the Stokke® Scoot™ Softbag to keep your baby warm in the Stokke® Scoot™ stroller.
  • To enable more customization from Fall, 2016, Stokke® offers Scoot™ basic kit, chassis and seat, in basic colors and Scoot™ canopy in wide variety of colors as accessory.

    Consumer will pick the color of the seat base with Scoot™ Basic kit and then choose the preferred Scoot™ canopy color.

  • The components, namely the chassis, seat and wheels of the older version of the Stokke® Scoot™ and the latest upgraded version Stokke® Scoot™ are not interchangeable. The seat on the current Stokke® Scoot™ is not to be used on the upgraded version, and vice versa.

  • The Stokke® Scoot™ canopy has a UV protection factor of 50+.
  • Stokke® Scoot™ is an active stroller. It is easier for the child to get in and out of the stroller without a rail.
  • All markets apart from US and Canada is certified for a child up to 15 kg. 

    US and Canada are certified for a child up to 45 pounds/20.5kg.

    The shopping basket according to standard is certified up to 2 kg./4,4 pounds.

  • Stokke® Scoot™ textiles must be washed separately!

    The canopy and visor can only be hand washed.  First unzip the visor and remove the front rib from the canopy. Wash the canopy and visor separately.
     
    Seat textiles can be machine washed at 40°C/ 104°F. The mosquito net can be machine washed at 30°C/ 86°F. The shopping basket and rain cover can only be wiped with a clean damp cloth, after which any excess water must be removed.

    Please see the user guide for further instructions.

  • The Stokke® PramPack™ Concept is the ultimate transport solution for almost any stroller, including  of course the Stokke® Scoot™ with room to spare for other bulky items. A smaller transport solution just for the Stokke® Scoot™ would exclude most other strollers.
  • If your Stokke® Scoot™ is damaged, we kindly ask you to contact the shop where you originally purchased the product and provide them with information regarding the damage as well as the stroller's serial number. If it is inconvenient to contact the original retailer, you can also contact any other Stokke® retail partner for assistance. At the top of our website www.stokke.com, under 'Find your retailer', you can search for one nearest you.

    Depending on the type of problem, the retailer will be able either to order a replacement part on your behalf or to have the chair replaced in its entirety. Whether this can be done under the terms of Stokke® product warranty will depend on whether the claim is made within the warranty period, if it does not fall under the warranty period - costs may be incurred.

    For more information on Stokke®product warranty and how to register your Stokke® Scoot™ stroller for Extended Warranty (3 years after the date of purchase), please follow this link: http://w.stokke.com/#/

    Replacements for missing parts of the Stokke® Scoot™, such as wheels, can be ordered directly from your local Stokke® retailer. The details you enter in your registration must correspond to those on the original proof of purchase, both of which must be provided at your chosen authorized Stokke® retailer. You will also be asked for the serial number which can be found underneath Stokke® Scoot™. After completing the registration, the registration certificate will be sent to you via email. You can place your claim for replacement parts with the retailer producing both the registration certificate and the original proof of purchase.

    You can also contact any other Stokke® retail partner for assistance in this matter. You can search for your nearest one via the link below: http://www.stokke.com/global/home#findstore 

  • There are three options for newborn solutions that are suitable for Stokke® Scoot™: 1. For the best comfort of the child, we recommend Scoot™ Carry Cot. It is compatible with all models produced after Sep 2014 (after serial number 118AA0040583). 2. We also offer Scoot™ newborn insert if you do not go out with your newborn very often. It can be used in the Sleep position and comes with a detachable head support and feet support. It gives a good support to your baby and it is made of terry cloth. When the baby grows out of it, you can remove the head support and feet support and use it as a regular seat inlay. 3. Scoot™ Softbag is padded with a closed wind cover to protect newborns from harsh weather. It can be used in the Sleep position.

  • Yes, Scoot™ canopy fits to Scoot™ strollers that have been produced from Sep 2014. (from serial number 118AA0040583) Current Scoot™ users can buy Scoot™ canopy as an accessory.
  • The canopy provide protection to the child at it will therefore be require to purchase both the new Scoot™ Basic kit and at least one canopy from fall 2016.
  • 1. Scoot™ chassis

    2. Scoot™ seat unit without canopy textiles

    3.Scoot™ Rain Cover and Mosquito net

  • Yes, Stokke® has not changed the design of Scoot™ chassis. It still offers 3 rotation handle positions in use, foam filled rubber tires, spacious shopping baskets and compact to fold footprint.
  • There is a new design on the Stokke® logo in the back of the seat.   Scoot™ seat still offers five-point harness protection, spacious seat space, two way facing possibilities and 3 reclining positions. (Active-Rest-Sleep)

  • The Scoot™ canopy has a new designed canopy and an extra-large extension in order to offer more protection to the child. The canopy keeps the ventilation function and adds one extra parts for extension

  • The Scoot™ basket is tested to carry max 2kg.
  • The harness should always be used to ensure a safe ride for the child.

    The Sleeping bags compatible with Scoot™ have space for the harness so the child can lay and sit safely in the strollers at all times. If not using the harness the child can slide down or climb out.

  • The carry cot is suitable for children up to 9kg/20lbs.