Tripp Trapp® Accessories

Customer Service

  • Is it normal for the surface of my Stokke® Table Top to exhibit marks and scratches after using it for some time?

    The Stokke® Table Top is not scratch-proof. Its surface can be damaged with a hard or sharp object and scratches may appear on the surface after some time. This is considered a result of normal wear and tear of the product.
  • What are the weight and dimensions of the Stokke® Tripp Trapp® Baby Set™?

    In the box, the Stokke® Tripp Trapp® Baby Set™ (6-36 months) measures 43 x 19 x 22 cm. and weighs 0.75 kg.

    The dimensions of the product itself are as follows:

    Safety rail: width, from end to end, 40 cm / depth, from front to back, 20 cm / height, top of the rail to the seating plate, 20 cm.
    Back piece: width 35 cm / height 22.5 cm.
  • What are the weight and dimensions of the Stokke® Tripp Trapp® Newborn Set™?

    In the box, the Stokke® Tripp Trapp® Newborn Set™ (0-6 months) measures 51 x 20 x 36 cm. and weighs 2.5 kg.

    The dimensions of the product itself are as follows:

    Outer shell: length 50.5 cm / width 35 cm / height 19.5 cm.
    Inner seat: length ""head to toe"" 41 cm / max. depth (at center) 16 cm
  • Is a EU/UK Stokke® Tripp Trapp® Newborn Set™ compatible with a US Tripp Trapp® chair?

    The EU/UK Stokke® Tripp Trapp® Newborn Set is compatible with US Tripp Trapp® chairs.

    However, it has not been certified for sale in the US due to differing standards and test methods from those in Europe. This implies that although the components between the Us and EU versions are interchangeable, they have not been approved by the United States Government.

  • My Stokke® Table Top does not stick to the table properly. Why is this?

    The Stokke® Table Top is only meant to be used on level, smooth and clean surfaces, otherwise the suction cups cannot create a vacuum. If you suspect the suction cups may not be functioning adequately, please test the product on various surfaces.
  • Why did I only receive 2 suction cups with my Stokke® Table Top instead of 4?

    The Stokke® Table Top suction cups are packed in pairs and these are stuck together in the packaging. Please check whether you have two packages of two suction cups.

    If this is not the case, please contact our Customer Service helpdesk for your respective country via the following link and provide your full address details: http://www.stokke.com/global/contact-us

  • Is the material used in the Stokke® Table Top safe to use with food?

    The Stokke® Table Top tray is made of PETG (Polyethylene Terephthalate Glycol-modified) and free from harmful substances such as phthalates and bisphenol. It is perfectly safe to use with food.
  • Is the Stokke® Table Top dishwasher-safe?

    The material from which the Table Top™ is manufactured, is not dishwasher-safe.

    Therefore we recommend washing it by hand. The Table Top™ and suction cups can be washed with warm water and dishwasher detergent.

  • How can it be that the Stokke® Tripp Trapp® Baby Set™ is getting too tight for my baby before reaching the maximum advertised age of 36 months?

    If you find that the leg space of the current, plastic Stokke® Tripp Trapp® Baby Set™ is too tight for your child, please make sure the Tripp Trapp® chair itself is adjusted correctly (with the seat plate installed according to the instructions in the Tripp Trapp® user guide) and the Baby Set™ fitted according to instructions in the Baby Set™ user guide. Both user guides for the Tripp Trapp® chair as well as the Baby Set™ can be downloaded from:

    http://www.stokke.com/highchair/tripp-trapp-userguides-and-brochures.aspx

    On a general note, the new Stokke® Tripp Trapp® Baby Set™ has undergone rigorous testing and had been in use in the US, to high customer satisfaction, for several years before its introduction in Europe in 2011. It was designed to meet revised international safety standards for high chairs (used between 6 and 36 months of age) and to fit the average child. Of course, it may well happen in some cases that a child grows faster than the norm and outgrows the Baby Set™ before it reaches the maximum age advertised.

  • How do I know if Stokke® Tray fits my Stokke® Tripp Trapp® Baby Set?

    Stokke® Tray is compatible with Stokke® Baby set version “V2” or “V3”.

    If there is a mark “V2” or “V3” on the inner side of the Baby set rail (next to the sides attachment), then the Stokke® Tray will be compatible with the Baby set. If there is no mark on the rail the Baby set is version V1 and the Stokke® Tray will unfortunately not fit.

  • What do I need to take care of when using the Stokke® Harness?

    The tamper-proof buckle has an effective design that is intended to protect your little one securely on the Tripp Trapp® chair. We encourage you to spend 10 minutes to familiarize yourself with the product and properly adjust it prior to first use.

    Please remember that since your child is constantly growing you need to readjust the Stokke® Harness on a regular basis.

    Most important: never leave your child unattended.

  • How much load can the Tray take?

    The Tray should not be loaded with more than 5 kg/11 lbs.

  • How do I have to assemble my Stokke® Tripp Trapp® harness?

    Please see this film showing how to assemble the Stokke Harness. Click here.
  • Where is the Stokke® Harness² produced?

    Stokke® Harness² is manufactured in China.

  • Which material is the Stokke® Harness² made of?

    The Stokke® Harness² is crafted using Polypropylene.

  • Until what age can I use the Stokke® Harness² for my baby?

    You can use the Stokke® Harness² for your baby until they reach 15kg, which is approximately 3 years old.  

  • How do I clean the Stokke® Harness²?

    To maintain the Stokke® Harness², wipe it with a cloth after each use to promptly remove any food or spills and prevent potential staining.  
    Additionally, the product is washing machine safe up to 40°C/104°F. 

  • What is the difference between the new Stokke® Harness² and the previous version?

    There are a few differences between the original Stokke® Harness and the new Stokke® Harness².  

    The Stokke® Harness² feels softer and provides a more comfortable experience. 

    While the original harness was easy to buckle and unbuckle, Stokke® Harness² is designed to be quicker and more intuitive. It has a quick-release button which allows you to release the harness in a matter of seconds.  

    Additionally, it's more straight forward to attach to the Tripp Trapp® Baby Set² for added convenience. 

  • Is the latest Stokke® Harness² compatible with my previous Baby Set?

    No. The new Stokke® Harness² released in April 2024 is only compatible with the Tripp Trapp® Baby Set², also released in April 2024. 

    However, the original Tripp Trapp® Baby Set can still be used with the previous Stokke® Harness, and the latter will remain available as a spare part for some time.

    Compatibility matrix

  • How can I determine if my Stokke® Harness fits a Tripp Trapp® Baby Set?

    The harness featuring the round beige buckle (with the Stokke logo) is only compatible with Tripp Trapp® Baby Set2 units, which were produced after April 2024.  

    The harness with the white buckle (without the Stokke logo) is suitable to use with all Tripp Trapp® Baby Sets. 

    Compatibility matrix

  • How do I properly attach the Stokke® Harness² to the Tripp Trapp® Baby Set²?

    Begin by attaching the back straps of the Stokke® Harness² to the back part of the Tripp Trapp® Baby Set² by threading the ends through the sparings on the back of the Baby Set. You can then clip the Baby Set onto the backrest of the Tripp Trapp® Chair. 

    Next, take the ends of the crotch strap of the harness and thread it through the sparing on the front rail of the Baby Set. You can then securely click the front rail into the Tripp Trapp® chair onto the seat plate. 

    For a more detailed explanation, along with visual diagrams, refer to the user guide available on the Stokke® Harness² page on Stokke.com. 

  • What precautions should I take when using the Stokke® Harness²?

    Before using the Stokke Harness² for the first time, we encourage you to review the user guide to familiarize yourself with the product and make proper adjustments. Keep in mind that as your child is growing, regular readjustments of the Stokke® Harness² are necessary.  

    Most importantly, never leave your child unattended. 

  • Is it safe to use the Stokke® Harness² without the Tripp Trapp® Baby Set²?

    No, it is not safe to use the harness without the Baby Set. The Stokke® Harness² needs to be attached to the Tripp Trapp® Baby Set² for the safest use. 

  • Can I use the Stokke® Harness² with older children? Is there a height limit?

    The harness should always be used in conjunction with the Tripp Trapp® Baby Set², which has a weight limit of 15 kg (roughly 3 years at most). This serves as the limit for the harness as well. This means that you cannot use the Stokke® Harness² with older children. 

  • Can I use the Stokke® Harness² with the Tripp Trapp® Baby Cushion?

    The Tripp Trapp® Baby Cushion is not compatible with the Stokke® Harness². Please refrain from using them together. 

  • Where is the Tripp Trapp® Baby Set² produced?

    The Tripp Trapp® Baby Set² is manufactured in the Netherlands. 

  • What is the correct position for Tripp Trapp® seat and footplate when using the Tripp Trapp® Baby Set²?

    The seat plate should be placed in groove 1, and the recommended position for the footplate is groove 5. However, you should adjust the footplate according to the child's size. 

  • How do I know if my Tripp Trapp® Baby Set² fits my Stokke® Tray?

    All Stokke Trays for Tripp Trapp® fit the new Tripp Trapp® Baby Set².   

  • How do I clean the Tripp Trapp® Baby Set²?

    We recommend cleaning with warm water and mild soap immediately after use to remove food and spills and prevent potential staining. The plastic components of the Baby Set are dishwasher safe. 

  • Why might the Tripp Trapp® Baby Set² feel tight for my baby before reaching the maximum advertised age of 3 years?

    If you notice the leg space of the plastic Tripp Trapp® Baby Set² is too tight for your child, ensure the Tripp Trapp® chair is correctly adjusted (with the seat plate installed per the Tripp Trapp® user guide) and the Baby Set is fitted according to the instructions in the Baby Set user guide.

    Both user guides can be found on stokke.com. 

    In general, the Tripp Trapp® Baby Set² adheres to stringent testing and meets international safety standards for high chairs (for use between 6 and 36 months). It is designed to accommodate the average child. Stokke complies with safety regulations which set a maximum size for allowed leg openings. 

    Of course, it may well happen in some cases that a child grows faster than the norm and outgrows the Baby Set before it reaches the maximum age advertised. 

  • Is it safe to use a Tripp Trapp® Baby Set without a Stokke® Harness?

    The Stokke® Harness should be used with the Tripp Trapp® Baby Set. The CPSC safety standard for highchairs requires a three-point restrain system. When the child can climb up and down the chair independently, usually around the age of 3, the Baby Set and harness should be removed from the chair. At that time, you might also adjust the seat and foot plates of the chair to better fit ergonomically the size of the child.